Facility, travel and protocol operations
Tailored business process management — facility management, maintenance, cleaning, energy, ground handling and corporate travel, delivered with a customer-first mindset.
- Lower total facility cost
- Measured service levels and response times
- Safer, better maintained workplaces
- Seamless travel from curb to cabin
Our USP is the ability to provide tailored and innovative business process management solutions that enhance customer experience through a proactive and professional approach — helping organisations optimise operations, reduce cost and improve productivity.
What it costs you today
Too many small vendors
Cleaning, maintenance, power, travel and protocol each with a different contract, invoice and standard.
Facilities cost without visibility
Spend rises while asset condition, energy use and response times go unmeasured.
Travel that eats executive time
Bookings, visas, protocol and logistics handled ad hoc by people with other jobs.
How we fix it
A single operating partner
One contract, one SLA and one reporting pack across every non-core process.
Planned, not reactive
Preventive maintenance calendars, energy management and measured response times.
Curb to cabin travel
Premium, discreet ground handling, protocol and itinerary management for your executives and guests.
Everything under Business Process Outsourcing
Facility Management
Holistic management of buildings, services and soft FM teams.
Maintenance & Repairs
Planned and reactive maintenance with tracked response times.
Cleaning & Fumigation
Trained, supervised cleaning teams and scheduled fumigation.
Ground Handling & Protocol
Airport protocol, meet-and-greet and logistics services.
Facility Project Management
Fit-outs, refurbishments and relocations delivered to plan.
Energy Management
Consumption monitoring and cost reduction across sites.
Corporate Travel Management
Flights, itineraries and accommodation coordination.
Trusted by teams who can't afford downtime
"Consolidating five vendors into RIL cut our facility spend and, more importantly, gave us reporting we can act on."
"Their protocol team handles our visiting executives flawlessly. It is one less thing I think about."
Three steps to handover
- 01
Assess
Site survey, asset register and baseline of current cost and service levels.
- 02
Mobilise
Teams, tools, schedules and SLAs in place with a named site manager.
- 03
Optimise
Monthly performance reporting and continuous cost and energy improvement.
Get a costed Business Process Outsourcing proposal
Share your scope and volumes. We'll come back with a clear service model, SLA and price — usually within five working days.